Support & Help Center 🧠

Welcome to the NutriScan Support Center! We're here to help you with any questions, issues, or feedback you might have about the app. This guide outlines all the ways you can get assistance.

Quick Support Access

For fastest assistance, use the in-app Contact Us form in the Profile section of the app.

Support Channels Overview 📱

Support Channel	Best For	Response Time	Availability
In-App Contact Form	App-specific issues, account questions	24-48 hours	24/7 submission
Email Support	Detailed issues, attachments	1-2 business days	24/7 submission
WhatsApp Community	User tips, quick questions	Varies (community-based)	24/7
Social Media	General inquiries, updates	1-2 business days	Business hours

In-App Support Options 🔍

Help Section

Access comprehensive guides and tutorials directly in the app:

• Path: Profile > About NutriScan > FAQs
• Content: Step-by-step guides on using all app features
• Search: Use keywords to find specific help topics

Contact Us Form

The most direct way to reach our support team:

• Path: Profile > Contact Us
• Required Information:
  • Subject of your inquiry
  • Detailed description of issue or question
  • Screenshots (if applicable)
• Confirmation: You'll receive a success message when your form is submitted
• Follow-up: Option to join our community after submission

Tips for Effective Support Requests

1. Be specific: Describe exactly what you were doing when the issue occurred
2. Include details: Mention your device model, OS version, and app version (found at bottom of Profile screen)
3. Attach screenshots: Visual evidence helps our team understand the issue faster
4. Describe steps to reproduce: If possible, list the exact steps that cause the issue
5. Mention any error messages: Copy the exact text of any error messages you see

External Support Channels 🌐

Email Support

For detailed inquiries or issues requiring attachments:

• Address: support@nutriscan.app
• Response Time: Usually within 1-2 business days
• Best For:
  • Complex issues requiring detailed explanation
  • Account-related questions
  • Privacy concerns
  • Billing and subscription issues

Email Tips

When emailing support, please include:

• Your full name
• Email address associated with your account
• App version (found at bottom of Profile screen)
• Device model and OS version
• Clear description of your issue or question

Community Support

Connect with fellow NutriScan users to share experiences and get help:

• WhatsApp Community: Join our WhatsApp Group

  • Ask questions from experienced users
  • Share meal scanning tips and tricks
  • Discuss nutrition insights and diet plans
  • Get real-time help from community members

• Social Media Channels:

  • Instagram: Follow for updates, tips, and feature announcements
  • Twitter: Quick support queries and app news

Feature-Specific Support 🍽️

Meal Scanning Issues

If you're having trouble with meal scanning:

1. Check the Troubleshooting Guide first
2. Ensure camera permissions are granted
3. Contact support with sample images if analysis results seem incorrect

Diet Plan Assistance

For Premium users with diet plan questions:

1. Review the Diet Plan FAQ in the app
2. For personalization issues, use the Edit Diet Plan option
3. Contact support for specific nutritional guidance concerns

Subscription & Billing Support

For payment or subscription-related issues:

1. Check your subscription status in Profile > Upgrade
2. For payment failures, verify your payment method details
3. Contact email support with:
   • Transaction ID (if available)
   • Screenshots of any error messages
   • Description of the issue

Subscription Cancellations

To cancel your subscription:

1. Go to Profile > Upgrade > Cancel Subscription
2. Complete the brief survey about your cancellation reason
3. You'll be directed to your device's subscription management screen in the App Store or Play Store
4. Follow platform-specific instructions to complete cancellation

Escalation Process ⬆️

If your issue hasn't been resolved through standard support channels:

1. Initial Support Contact:

   • Submit your concern through the in-app Contact Us form
   • Allow 48 hours for a response

2. Follow-up:

   • If no response is received within 48 hours, email support@nutriscan.app
   • Include "Follow-up:" in the subject line along with your original issue
   • Reference any previous communication

3. Escalation:

   • For urgent matters or unresolved issues, email support@nutriscan.app
   • Use subject line "Escalation: [Brief Issue Description]"
   • Include timeline of previous contact attempts
   • Provide any reference numbers from previous communications

4. Executive Support:

   • For matters requiring executive attention, email team@nutriscan.app
   • Use only after following steps 1-3
   • Allow 2-3 business days for response

Feedback & Suggestions 💡

We're always looking to improve! Share your ideas and feedback:

• In-App Feedback: Profile > Contact Us > Select "Feedback" as the subject
• Feature Requests: Email features@nutriscan.app with your ideas
• App Reviews: Rate us on the App Store or Play Store
• Beta Testing: Join our beta testing program by emailing beta@nutriscan.app

Support Hours & Response Times ⏰

Support Channel	Business Hours	Expected Response Time
In-App Contact Form	24/7 submission	1-2 business days
Email Support	24/7 submission	1-2 business days
WhatsApp Community	24/7 (community-based)	Varies
Social Media	Mon-Fri, 9 AM - 5 PM IST	1-2 business days

Holiday Schedule

Support response times may be longer during major holidays. For urgent issues during holidays, please use the escalation process.

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We're committed to providing exceptional support and are continuously improving our support processes. Thank you for using NutriScan!