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How do I cancel NutriScan Premium? ​

Open Profile, then Manage Subscription, then tap Cancel Subscription. It takes you to your App Store or Google Play subscription settings, where you cancel the plan.

Steps ​

  1. Open the Profile tab.
  2. Tap Manage Subscription.
  3. With an active plan, the screen shows "Active Plan" and "Valid Till" with a date.
  4. Tap Cancel Subscription. A few short screens come first (see below).
  5. Finish the cancellation in the App Store (iPhone) or Google Play (Android) settings.

The store handles billing, so the cancel step happens there and not inside NutriScan.

The screens before the store page ​

  1. Your progress. A screen shows the date your plan runs until ("Premium until" a date) and your own numbers, such as your weight chart or the meals you logged. Tap Keep going or the back arrow to stop here and keep your plan.
  2. Why are you canceling? Pick a reason: I didn't find features valuable, I had technical issues, I don't use NutriScan anymore, Too Expensive, or Other. Other opens a text box. Tap Continue Cancellation, which needs a reason picked.
  3. A yearly offer. If the store has a yearly offer for you, a screen shows it. Nothing is charged today, and the offer price starts when your current period ends. Close it with the X and "No thanks" to carry on to the store.
  4. The store's subscription settings. Cancel there. When you come back to NutriScan, the plan status refreshes.

Leaving at any step before the store page keeps your plan. If there is no yearly offer, the reason screen goes straight to the store settings.

If you paid on the web ​

Subscribers who paid by card on the web skip these screens and do not have a Restore option. Tap Manage billing on the same screen and it opens the billing portal.

Other things on this screen ​

  • Restore Purchase brings back a plan you already bought.
  • To switch plans, tap another plan and buy it. The store handles the switch.
  • Yearly subscribers see only their own plan card.

If you cannot find the button ​

The Cancel Subscription button shows only when a plan is active. If you paid on the web, sign in with the same email you used there.

Still stuck? Contact support from Profile, then Contact Us.

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