Refund Policy

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Effective date: 16 September 2026

What this policy covers

NutriScan has two plans: Free and Premium. Free costs nothing and needs no refund. This page explains how refunds work for Premium.

How you get a refund depends on where you bought Premium:

• In the Apple App Store, Apple took your money and Apple issues refunds under its own rules.
• On Google Play, Google took your money and Google issues refunds under its own rules.
• On nutriscan.app, the seller is Fizday Tech (OPC) Private Limited and the payment was processed by Stripe. We issue the refund ourselves through Stripe.

Your receipt tells you which one applies. If you are not sure, email [email protected] and we will check.

This page sits alongside your statutory rights. It does not replace them. Section 21 of our Terms of Use lists the rights that apply in the EU, the UK, India, Brazil, Australia and California.

Bought in the Apple App Store

Apple handles these refunds. We cannot issue them, and we cannot see your Apple payment details.

To request one:

1. Go to reportaproblem.apple.com and sign in with your Apple Account.
2. Choose "Request a refund", pick a reason, then select the NutriScan purchase.
3. Submit. Apple tells you the outcome by email, usually within a few days.

You can also request a refund from the Settings app on your iPhone or iPad: tap your name, tap Media & Purchases, tap View Account, tap Purchase History, then select the purchase.

If Apple declines and you think the decision is wrong, write to [email protected]. We can contact Apple on your behalf, but Apple makes the final decision.

Bought on Google Play

Google handles these refunds.

For a purchase made in the last 48 hours:

1. Open the Google Play Store app, tap your profile icon, then tap Payments and subscriptions.
2. Tap Budget and order history, find the NutriScan order, then tap Refund or Report a problem.

After 48 hours, use the Google Play refund request form at support.google.com/googleplay, or contact Google Play support. Google may still approve it.

If Google declines, write to [email protected]. We can ask Google to look again, but Google makes the final decision.

Bought on nutriscan.app

14-day refund on your first payment

If Premium is not for you, email us within 14 days of your first payment on nutriscan.app and we refund it in full. You do not need to give a reason. This applies once per account and to the first payment only.

If your plan started with a free trial and you cancel before the trial ends, you are not charged at all.

Renewals

Renewal charges are not refundable, except where the law in your country gives you a right to a refund, or where we agree otherwise. Cancel before the renewal date and nothing further is charged. Premium stays active until the end of the period you already paid for.

If a renewal was charged because you could not cancel through the manage link, tell us and we will refund it.

How to request a refund

Email [email protected] from the address you used at checkout, and include the invoice number from your Stripe receipt email. We reply within 2 business days. Approved refunds are issued through Stripe to the original payment method, and usually show up within 5 to 10 business days depending on your bank.

Stripe cannot issue the refund itself; the request has to come to us.

How to cancel

Cancelling stops future charges. It is not the same as a refund.

• App Store: Settings app, tap your name, tap Subscriptions, tap NutriScan, tap Cancel Subscription.
• Google Play: Play Store app, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, tap NutriScan, tap Cancel subscription.
• nutriscan.app: open the "Manage subscription" link in the app, or the manage link in the Stripe receipt email. Either one opens the billing portal, where you can cancel. There is no separate account or billing page on nutriscan.app.

Deleting the app does not cancel a subscription. Neither does deleting your NutriScan account, because Apple, Google and Stripe hold the billing relationship. Cancel it where you bought it.

If you are in the EU or the UK

For Premium bought on nutriscan.app, you have 14 days from the purchase to withdraw from the contract without giving a reason, under the EU Consumer Rights Directive or, in the UK, the Consumer Contracts Regulations 2013.

Premium starts as soon as you buy it. By buying, you ask us to start supplying it immediately and you acknowledge that the withdrawal right is lost once supply has begun. If you would rather keep the withdrawal right, write to [email protected] before you buy and we start supply after the 14 days.

Our own 14-day first-payment refund runs alongside this and is not a substitute for it. If the statutory right gives you more, the statutory right wins.

You also keep your rights if Premium is not as described or does not work: under the EU Digital Content Directive, or in the UK under the Consumer Rights Act 2015, you can ask for it to be put right, or for a price reduction or a refund. Write to [email protected].

For purchases in the App Store or on Google Play, the same statutory rights exist, and Apple or Google is the party you exercise them against. We help if you get stuck.

EU consumers can also use the European Commission's online dispute resolution platform.

If you are in India

The Consumer Protection Act 2019 and the E-Commerce Rules 2020 apply to your purchase. If you are not happy with how we handled a refund, email [email protected] with "Grievance" in the subject line. Our designated grievance contact acknowledges within 48 hours and resolves within one month, as the E-Commerce Rules require. If you are not satisfied, you can approach the National Consumer Helpline or the Consumer Disputes Redressal Commission for your district or state.

Refunds on Indian cards are issued in Indian rupees to the original method. Timing after we approve the refund depends on your bank.

If you are in Brazil

Under Article 49 of the Consumer Defence Code (Law 8.078/1990), you can cancel a purchase made online within 7 days of the purchase or of first access, and get your money back. For purchases on nutriscan.app this sits inside our 14-day first-payment refund, so the longer period applies to you. Email [email protected].

Your other rights under the Code, including the right to correct information and to redress for a service that does not work, are unaffected by this page.

After a refund

Premium features stop when the refund is issued. Your account, food logs, health entries and progress stay in place. You can subscribe again at any time.

Currency and taxes

Refunds are for the amount you paid, including tax, in the currency you were charged in. We cannot cover exchange-rate differences applied by your bank or card issuer.

Changes to this policy

We may update this page. The effective date at the top shows the current version. Changes apply to purchases made after that date.

Contact

Fizday Tech (OPC) Private Limited, the company behind NutriScan. #14, 1st Cross Road, 1st Main, 7th Block, Koramangala, Bengaluru, Karnataka 560095, India. Email: [email protected]. In the app: Profile, then Contact Us.

What changed on 1 October 2026

• Added short summaries of this page in Vietnamese, Italian, Russian, Swedish, Polish, Brazilian Portuguese and Japanese. The English text still governs.

What changed on 20 September 2026

• Web purchases are now sold by Fizday Tech (OPC) Private Limited and paid through Stripe. We issue web refunds ourselves through Stripe; the previous merchant of record no longer applies.

What changed on 16 September 2026

• Said which plans exist: Free and Premium.
• Added the exact refund request steps for the Apple App Store and for Google Play.
• Updated the cancellation path for web purchases to the "Manage subscription" link in the app or in the receipt email.
• Added the EU and UK 14-day withdrawal right and the consent-to-immediate-access exception.
• Added notes for India and Brazil, including the grievance route.
• Named Fizday Tech (OPC) Private Limited and its registered office.

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Last updated: 16 September 2026